Privacy Policy

1. Scope and Updates to This Privacy Policy

This Privacy Policy applies to personal information processed by us, including on our websites, mobile applications, and other online or offline offerings. To make this Privacy Policy easier to read, our websites, applications, and other offerings—including our virtual event design, live production, and on-demand services—are collectively called the “Services”.

• An Important Note about the data we process for our clients: Some aspects of this Privacy Policy do not apply to the personal information that we process on behalf of our clients through their use of our Services (“Client Data”). This includes data processed when we manage events on third-party platforms utilized by our clients, such as ON24, CVENT, or Goldcast. Our clients' respective privacy policies govern their collection and use of Client Data. Our processing of Client Data is governed by the contracts that we have in place with our clients; any questions or requests relating to Client Data should be directed to our clients.
• Access through third-party sites: If You access the Services from a third-party platform, including virtual event platforms or Social Networking Sites, You may be required to also read and accept the terms and conditions and privacy policy of that third party, as we are not responsible for their privacy practices.
• Changes to our Privacy Policy: We may revise this Privacy Policy from time to time in our sole discretion. If there are any material changes to this Privacy Policy, we will notify you as required by applicable law.

2. Personal Information We Collect

The categories of personal information we collect depend on how you interact with us, our Services, and the requirements of applicable law. We collect information that you provide to us, information we obtain automatically when you use our Services, and information from other sources.

A. Personal Information You Provide to Us Directly

• Account Creation & Purchases: We may collect personal information when you create an account or purchase services, such as name, email address, business and mobile phone number, information about your company and role, and payment details.
• Your Communications with Us: We may collect personal information when you request information about our Services, register for our newsletters, or otherwise communicate with us.
• Events and Conferences: We may collect personal information from individuals when we attend or host conferences, trade shows, virtual events, and other events.
• Vendors and Service Providers: We may collect contact and business information from employees or representatives of vendors and service providers who provide services to us.

B. Personal Information Collected Automatically

• Automatic Collection: We may collect certain information automatically when you use our Services, such as your Internet protocol (IP) address, user settings, browser or device information, and location information (including approximate location derived from IP address).
• Cookie Policy (and Other Technologies): We, as well as third parties that provide functionality on our Services, may use cookies, pixel tags, and other technologies to automatically collect information through your use of our Services. This includes operationally necessary technologies, performance-related analytics, and advertising-related tracking.

3. How We Use Your Personal Information

We use your personal information for a variety of business purposes, including:

• Providing our Services: Managing your information, providing access to our virtual event platforms and services, answering technical support requests, and communicating with you about your account.
• Administrative Purposes: Pursuing legitimate interests such as direct marketing, network and information security, detecting security incidents, and improving our Services.
• Marketing: Tailoring and providing you with content and advertisements, including through email campaigns and custom audiences.
• De-identified Information: Creating de-identified and/or aggregated demographic or analytical information.

4. How We Disclose Your Personal Information

We disclose your personal information to third parties for a variety of business purposes:

• Service Providers & Business Partners: We may share your personal information with vendors that assist us with IT support, hosting, virtual event integrations (e.g., ON24, CVENT, Goldcast), and with partners to provide requested products or services.
• Advertising Partners: We may share information with third-party advertising partners to deliver personalized advertisements.
• To Protect Us or Others: We may disclose information to comply with law enforcement, national security requests, or legal processes; to protect rights, property, or safety; or to enforce our policies.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as permitted by law.

5. Your Privacy Choices and Rights

Depending on applicable law, you may have the following choices and rights:

• Communication Opt-Outs: You can use the unsubscribe link found at the bottom of our emails to opt out of promotional communications.
• Cookies: You may stop or restrict the placement of Technologies on your device or remove them by adjusting your preferences as your browser or device permits.
• Access, Correction, and Deletion: You may have the right to confirm whether we process your data, obtain a copy, request corrections of inaccurate data, or request deletion of your personal information.
• Opt-out of Sale/Targeted Advertising: You may have the right to opt-out of “sharing” or “targeted advertising” by adjusting your privacy choices.

6. Security and Data Retention

• Security: We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. Unfortunately, no system is 100% secure, and we cannot ensure or warrant the security of any information you provide to us.
• Retention: We store the personal information we collect for as long as you use our Services, or as necessary to fulfill the purpose(s) for which it was collected, resolve disputes, pursue legitimate business purposes, and comply with applicable laws.

7. International Transfers

Information processed by us may be transferred, processed, and stored in countries that may have data protection laws that are different from the laws where you live. We endeavor to safeguard your information consistently with the requirements of applicable laws. If we transfer personal information which originates in the European Economic Area, Switzerland, and/or the United Kingdom to a country that has not been found to provide an adequate level of protection, we will use legally sufficient safeguards to support such transfer, such as standard contractual clauses.

8. Children's Information

The Services are not directed to children under 13 (or other age as required by local law), and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has uploaded personal information to us without your consent, please contact us.

9. Contact Us

Orbital is the controller of the personal information we process under this Privacy Policy. If you have any questions about our privacy practices or this Privacy Policy, or to exercise your rights, please contact us at support@agencyorbital.com.